This Terms of services valid for the items purchased from istockplus.com and not related to the items that available only on videohive.net.
ISTOCKPLUS RETURNS POLICY

when you make an order with acceptance of your payment you can’t cancel it because the server will send the download link automaticly by doing do this action we can’t stop it. in addition if the operation disapproved the order will be cancel automaticaly.

Since istockplus.com is offering non-tangible irrevocable goods we do not issue refunds once the order has been completed and the product has been downloaded. As a customer you are responsible for understanding this before purchasing any product at our sites. Nevertheless, we realize that exceptional circumstances can arise with regard to the character of the product we supply.

Therefore, we do honor refund requests on the following grounds:

  1. irreparable defects or malfunctioning or poor quality inherent to the product; this reason is to be submitted to our support’s approval. Notwithstanding testing all our products before release unexpected errors, or “bugs”, may occur. note : Our product almost apper by an international websites without any problems.
  2. duplicate purchase of the same product by the same customer.

Failure to receive or download the product, as well as inability to install or use it due to deficient or inadequate software or hardware, or due to lack of related skills, does not constitute grounds for refund. the download files will be available in three ways : first Direct link second another direct link in diferent server if the first one not adapt, last way is a ftp access (maybe this take long time “48 to 36 hours” ). After your purchasing the download link will be available for you from 30 min to 3 hours.
Exceptions can only be made in case the same product is available in several formats, and only if relevant support ticket is filed within 48 hours from purchase. Operational requirements for each product are deemed read and understood before purchase. Valid email address must be provided for delivery. for the better download way  you must use internet explorer 7, Firefox 3, safari 3 (or later edition)