SUPPORT

What methods of payment do you accept?

Now Accepting PayPal

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Is there an invoice after every purchase?
Every template purchase is accompanied with an invoice detailing the payment (istockplus.com information, customer information, bill information, order information and payment information).

When I purchase a template file what happens?
When you purchase a template, the template you purchased will be available for download right after you're through with the check out process. If you do not receive instructions please email us and we will send you the necessary download information.

Do your templates come with tutorials?
eash template for After Effects, 3D, Motion have a "readme" text file that explains how the project is broken down and the best steps that you need to take to edit this project.

What type of file I'm a getting?
It is a zip file that contains the Template file and folders containing all of the assets used in the project.
and a "readme" text file. However some level of After Effects, 3D software knowledge is required.

When I buy a template can I post in on a server for others to download or give it away to friends ?
Absolutely not, It is a "pay per use" policy. You can't resell or upload them for free sharing in anyway but you can use these files anyway you like. This is a copyrighted digital file. Just like music.

How can I use the Template?
You can use these files anyway you like. Commercials, corporate videos, websites, trade-shows, and much more. Really you have the freedom to use these anyway you like. You just can't resell them in anyway. you can use the file up to 5 times otherwise you'll have to pay to use the file again. You may apply for special rate if you want to use the file over and over again. You will pay a discounted rate.

Can I change some of the graphics?
you have the freedom to change it the way you like. You can do anything you want.

Which version of After Effects is used?
After Effects CS3 (compatibel with Adobe After effects CS4). you can't open it in previous versions.

Can I make a custom bundle and still get a discount?
sure You can. Let us know which projects you would like to purchase, and we'll create a special order for you with a discount.

Can I ask you to do the project for me?
Yes we can handle the project for you, please email us but it will cost you extra depending on the project.

Missing source file error?
Sometimes After Effects can't locate the source files due to the change of location. Easy way is to right click on the missing file and click replace file then locate the file in one of the folders. Once one missing file is located then After Effects will automatically find the rest of the missing files.

If you have any other question please Contact at this email: